Effective Date: [December 1, 2025]

1. Introduction

Welcome to FixEva (“we,” “our,” or “us”), a specialized plastic surgery unit by Omnicare Clinic. We are committed to protecting your privacy and ensuring the security of your personal and medical information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://fix-eva.com (the “Site”) or engage with our services. By using our Site, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you voluntarily provide to us and information automatically collected when you use our Site.

A. Personal Information

When you book a consultation, fill out a contact form, or subscribe to our newsletter, we may collect:
Identity Data: Name, date of birth, gender.

Contact Data: Email address, phone number, and physical address.

Health Information: Information regarding your medical history, desired procedures (e.g., Rhinoplasty, Liposuction), and any other health details you choose to share in the “message” or “consultation” forms.

Note: We treat all health information with the highest level of confidentiality in compliance with medical privacy laws.

B. Technical & Usage Data

We automatically collect certain information when you visit the Site, including:
Device Data: IP address, browser type, operating system, and device identifiers.

Usage Data: Pages viewed, time spent on the Site, and clickstream data (how you navigated to our site).

3. How We Use Your Information

We use the collected data for the following purposes:

Medical Service Provision: To schedule appointments, conduct initial assessments for plastic surgery procedures, and manage your patient record within the Omnicare Clinic network.

Communication: To respond to your inquiries, send appointment reminders, and provide pre-operative or post-operative instructions.

Marketing (with consent): To send you newsletters, special offers (e.g., Botox or body contouring packages), and updates about our services. You can opt-out at any time.

Site Improvement: To analyze user behavior and improve the functionality and content of our website.

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal data. We may share your information only in the following circumstances:

Within Omnicare Clinic: Your data may be shared with our parent entity, Omnicare Clinic, and authorized medical staff (doctors, nurses) strictly for treatment purposes.

Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., website hosting, appointment booking systems), provided they agree to keep this information confidential.

Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of secure servers and encryption (SSL) for data transmitted via our forms. However, please be aware that no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience.

Essential Cookies: Necessary for the website to function correctly.

Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics). You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the Site.

7. Your Rights

Depending on your location, you may have the following rights regarding your data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data (“Right to be Forgotten”), subject to medical record retention laws.
Right to Withdraw Consent: Withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at contact@fix-eva.com.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these external sites.

We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an “Effective Date” at the top of this policy.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
FixEva (by Omnicare Clinic)
Address: Villa 1112, Al-Wasl Rd, Umm Suqeim 2, Dubai, UAE
Phone: +971564536227

Email: contact@fix-eva.com